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I would also be able to get security/bug fixes for free for as long as that version of the software was receiving bug fixes. And I would also expect to be able to reinstall new versions. If I am going to spend this much, I would expect the software to continue to work at least on the version of the OS I initially installed it on. Your pricing is pretty expensive for a utility product, if i was expecting to pay that amount on an annual basis, I probably would have experimented with other software solutions longer before settling on InSync. That is really challenging to do, because it is not surprising to see negative feedback about possible outcomes you never suggested. This requires you to develop new features and improve the application constantly, but with the backlog we (as users) created for you, I think this is the easy part.

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This means you might have to unlock all features when someone gets the license (considering built-in Google Drive client of KDE has support for shared drives, I think it’s sensible to add all in). The catch is user always has access to the software, even if doesn’t continue to get updates.

Pay 100% of purchase price for late renewal (after 12 months of expiration).

Pay 70% of purchase for normal renewal (between two months and twelve months of expiration).

Pay 50% of purchase price for early renewal (within one month of support expiration).

Pay for a “purchase” price to enter the ecosystem with one year of support.

This allows a “purchase” price, a “yearly support” price, and advantages (cheaper renewal) for your fan base, continued users. Many of the applications I use has this model, and I like it.Ī detailed view can be seen here (scroll down to see the details). On the pricing model, I like “subscribe, but don’t lose your access if you cancel” model. As I’m starting to use InSync more and more, the need for manpower and the required sustainability support was starting to show itself. You do not have to continue to sell enhancements as once off purchase too they can be subscription.īut remember you are not a cloud solution you are an installed software solution, and lifetimers will want to continue to use your software ongoing( without additional features), so at very worst you should support their authentication for life.Īctually, this is a well timed post. New product enhancements(new features) can be sold as subscription to lifetimers also at the value of the enhancement. Get your customers referring for you with good incentives. Referrals is your best option.Įspecially now while Microsoft and Dropbox are dropping the ball. Subscription for new comers makes sense, but remember if it doesn’t work they stop paying too.

Lifetime product is about getting initial customers and getting traction in the market. Supporting a product on-going means you need revenue on-going. As a customer I have seen many errors in your support where time is hugely wasted, due to not getting first call resolution. Yes, grow your revenue, but also find efficiencies in that support model. So the biggest challenge you guys have as a company is growing support costs.

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